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Hours: Monday – Sunday 8:00am – 5:00pm ET

Support@GuiderAdventure.com

1-833-613-0615

Megan Lee
Chief Adventure Officer & Owner

Planning Your Trip

How do I book a new trip?

To book a new adventure trip, simply use the search bar and filter options to browse through our selection of thrilling destinations. Select the trip that excites you, check it’s availability on your preferred dates, and complete the secure booking process online. You’ll receive a confirmation email with all trip details once the booking is complete. Our dedicated customer service team is always willing to help match you with the perfect experience. 

Do I need trip insurance?

While not mandatory, we highly recommend trip insurance for your adventure travel. It provides protection against unexpected events, such as trip cancellations, interruptions, emergency medical needs, and baggage issues, giving you peace of mind through your journey. 

Why should I book with GuideR and not directly with the outfitter?

Booking with GuideR offers numerous benefits and peace of mind, including our expertise in adventure travel, personalized customer support, and access to a wide range of handpicked outfitters with authentic trips. Our simple to use online marketplace ensures a seamless booking experience and provides added security with our cancellation policies. 

What methods of payments do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and debit cards. Rest assured, our payment gateway is secure to protect your financial information. 

Do you offer gift cards?

No, we do not offer gift cards at this time. 

Do you offer payment plans?

We do not offer payment plans at this time. Guides have the option to require deposits, however, allowing you to secure your spot with an initial deposit and pay the remaining balance later. Check the specific trip’s page for payment plan details. 

I haven't received a trip confirmation. What do I do?

If you haven’t received a trip confirmation within 24 hours of booking, please check your email spam folder. If it’s not there, reach out to our customer support team, and they will promptly assist you in resolving the issue. 

I have a disability, how can I contact the outfitter with questions?

For inquiries related to accessibility and your specific needs, please contact our Customer Support team to reach out to the outfitter for you. 

After booking a new trip, what should I expect in the email confirmation?

After booking, you’ll receive a comprehensive email confirmation within 24 hours with all of the essential trip details. This includes the trip itinerary, departure dates, payment receipt, and important notes. 

What information is in the trip confirmation?

The trip confirmation email includes: 

  • Trip name, dates, duration, and guest information
  • Detailed itinerary and activities 
  • Payment summary and receipt 
  • Important notes and inclusions/exclusions 
How can I find accessible trips?

To find accessible trips, use our search filters and select the appropriate options that are tailored for you. This will display a list of adventures to cater to various accessibility needs, ensuring you can enjoy your dream trip comfortably. 

How far in advance should I book?

Booking in advance is recommended, as many of our adventure trips have limited availability. We advise booking several months ahead, especially for popular destinations and peak seasons, to secure your spot and make necessary preparations. 

What currencies do you accept?

We currently accept payment in USD. 

Can I pay upon arrival?

Full payment is required at the time of booking to confirm your reservation. Some guides may choose to require a deposit up front, and pay the remaining balance closer to your trip date. 

I'm having issues with payment options. Help!

If you encounter any difficulties with payment, please ensure you’ve entered your payment information correctly. If the issue persists, try using an alternative payment method. For further assistance, contact our customer support team, and they’ll be happy to help you resolve the payment issue. 

When will my account be charged?

Your account will be charged immediately after completing the booking process. You’ll receive a confirmation email with the payment receipt and all the trip details. 

Managing Your Trip

Where do I find my trip details?

You can access your trip details by logging into your GuideR account on our website. Once logged in, navigate to “Booking History” section, where you’ll find comprehensive information about your trips. 

How can I make special requests or needs after booking?

If you have any special requests or specific needs, such as dietary presences, please contact our customer support team at least 24 hours before your trip meeting time. They will work with the outfitter to accommodate your requests whenever possible. 

Do I need to confirm my trip reservation after booking?

Upon booking, you’ll receive an automatic confirmation email with all of the trip details. This serves as confirmation of your reservation. If you have any concerns or need further assistance, don’t hesitate to reach out to our customer support team. 

How do I make changes to a trip reservation?

If you need to make changes to your trip reservation, such as travel dates or the number of travelers, please contact our customer support team as soon as possible. They will assist you in making the necessary adjustments, depending on the availability and the trip’s policies. 

How do I cancel a trip reservation?

Please contact our Customer Support team to cancel a trip.

We’ve simplified cancellation policies across outfitter partners, so please review the rating system below to understand any applicable fees or restrictions. 

GuideR Adventure helps small guiding and outfitter businesses increase their reach by listing their experiences on our website. When you book through GuideR Adventure you are booking directly through the guide/outfitter. 

Our cancellation policy tiers are put in place to help ensure customers have transparent details on cancellation terms and also protect our outfitter and guide partners from last-minute cancellations. Our guide partners choose one of the four cancellation policy tiers that best fits their business. 

Below are the cancellation policy tier details: 

  • Flexible:
    • 24 hours or more prior to the agreed trip starting date receive a 100% refund.
    • Less than 24 hours are considered last-minute cancellations with no refund.
  • Moderate:
    • 5 days or more prior to the agreed trip starting date receive a 100% refund.
    • Within 48 hours to 5 days prior to trip receive a 50% refund.
    • Less than 48 hours prior to the day of the trip receive no refund.
  • Firm:
    • 14 days or more prior to the agreed trip starting date receive a 100% refund.
    • Within 5 days to 14 days prior to trip receive a 50% refund.
    • Less than 5 days prior to the day of the trip receive no refund.
  • Strict:
    • 30 days or more prior to the agreed trip starting date receive a 100% refund.
    • Within 14 days to 30 days prior to trip receive a 50% refund.
    • Less than 14 days prior to the day of the trip receive no refund.
I booked a trip for the same day, now what?

Booking a trip for the same day requires immediate confirmation and may be subject to availability. We recommend contacting our customer support team directly via phone to expedite the process and ensure a smooth experience. 

Prior To & Day Of Trip

What type of ID do I need to bring with me?

For most adventure trips, a valid government-issued photo ID, such as a passport or driver’s license, is required. Please review the specific trip’s requirements on the trip page or contact our customer support team for further details. 

What should I expect in the time leading up to my trip?

As your trip date approaches, you’ll receive all important details in your confirmation email. This will include details on meeting time and location and packing suggestions. 

What happens if there is bad weather?

In the event of adverse weather conditions that may impact the safety or feasibility of the trip, our outfitter partners will closely monitor the situation. Your safety is our tip priority, and if necessary, alternative plans or rescheduling options will be provided. Please be sure to check your emails and stay in contact with our team for any weather-related updates. 

How do I know where to meet my guide?

Your trip details in your GuideR account will include the meeting point address and when to meet your guide at the designated meeting point. The trip page will also include a map of the meeting point. 

For some experiences, the outfitter or your assigned guide will reach out directly to you prior to your trip to confirm meeting time and any other important details. 

What should I wear?

We recommend wearing comfortable and weather-appropriate clothing for your adventure. Specific packing lists and dress codes may vary depending on the trip type and destination.

How do I know what is not provided in the trip?

The trip page on our website will outline what is included in the adventure package. Any items or services not mentions on the list are generally not provided. 

Is food provided on trips?

Meal inclusions vary depending on the trips type and duration. Some trips may include meals, while others may require you to arrange your food. Check the trip details for information about meal provisions. 

Please be sure to include any dietary needs in the booking details so your guide can accommodate them. 

Should I plan to arrive early?

If you’re traveling from a different time zone or need time to acclimate to the destination, we recommend to arrive a day to two early to avoid travel related delays. Please plan to arrive 10-15 minutes prior to your meet time. 

Do I need to print the trip confirmation?

It’s not necessary to print your trip confirmation unless you prefer to have a physical copy. Having the confirmation email accessible on your phone or other electronic device will suffice. 

Support & Policies

Who can I contact for questions and support?

For any questions or support regarding your adventure travel plans, you can contact our dedicated customer support team. They are available via phone, email, or live chat to assist you throughout your booking process and during your trip. Their hours of operation are from 8:00 am to 5:00 pm Eastern Daylight Time.  

Is my payment safe on GuideR?

Yes. We prioritize the security of your payments. Our website uses encrypted payment gateways and adheres to industry-leading security standards to protect your financial information. You can book with confidence knowing that your payment details are safe and secure. 

My activity got cancelled. How do I get my money back?

In the rare event of an activity cancellation, you will be promptly notified via email or phone. Your refund will be processed in accordance to the cancellation policy. Payment processing fees are not refunded. Our customer support team will ensure a smooth rescheduling and/or refund process for you. 

My Profile

How do I edit my billing address?

Log-in to your GuideR profile and navigate to the “Addresses” section to edit any necessary changes to your billing address.

How do I reset my GuideR profile password?

If you need to reset your profile password, go to the login page and click on “Forget Password” link. You’ll receive an email with instruction on how to reset your password securely. 

How can I leave a trip review?

After completing your adventure, you’ll receive an email inviting you to leave a trip review. Click on the provided link, and it will direct you to the review submission page. Your feedback is valuable to us and helps other travelers make informed decisions. 

Partner Program

What is the Partner Program?

The Pioneer Pro Program tiers are our paid elite program for outfitters and guide businesses in the adventure travel industry.

We offer a 14-day commission-free trial in addition to two tiers within the Pioneer Pro Program: 

  • Basic
  • Trailblazer 

The benefits vary by tier and can include commission savings, advanced marketing efforts, featured listings, personalized ads, and more.

Our customer support team can help you determine which tier best compliments your business. Click here to schedule to learn more. 

Who can register as a partner?

We partner with outfitters and guide businesses specializing in guided outdoor adventure activities. Whether you offer hiking, rafting, biking, rock climbing, sky diving, or any other exciting adventure, we welcome you to join our platform and share your extraordinary experiences.

Visit our partner agreement for further details. 

How do I sign-up for the Partner Program?

To sign-up, complete the Partner Program enrollment program here

Where can I get more information about the Partner Program?

Visit the Partner Program page for more information on program benefits. 

You can also schedule a 1:1 call with our Partner Development Manager to learn more. Click here to schedule. 

What do I get when I sign-up?

As a partner, you gain access to a user-friendly dashboard to manage your trip listings, reach a wider audience of adventure seekers, benefit from our marketing efforts, and receive support from our dedicated partner team to ensure your success on GuideR. 

Can I host a sale on a trip listing?

Yes, as a partner, you have the flexibility to offer sales and promotions on your trip listings. You Can create limited-time discounts, special offers, or seasonal deals to attract more travelers to your adventures. 

How and when do I get paid?

You will receive payments for bookings made through GuideR based on your preferred payout method. Payments are processed monthly to ensure a smooth and secure transaction. 

I already have trip listings on another booking platform, why should I list on GuideR too?

Listing your trips on GuideR opens up new opportunities for exposure to a diverse community of adventure travelers in all types of sports and activities. With our wide reach and marketing efforts, you can attract more potential customers and increase bookings for your adventures. We offer more personalized support, savings plans to complement your business model, and a broader array of experiences to attract more customers than other platforms.

Plus, by listing with GuideR you are making a direct impact with our Raising for Conservation Program. 1% of our annual revenue is donated to conservation efforts. 

How much does it cost?

The Pioneer Pro Program tiers offer flexible pricing options and discount commission tiers, and the cost to sign-up is only $5 for a limited time. We operate on a commission-based model, where you pay a percentage of the booking value for successful reservations through GuideR. Contact our customer support team to find the tier best for you. 

How do I create a new trip offer listings?

After becoming a partner, you can easily create new trip listings through your partner dashboard. Provide detailed information about your adventure, pricing, availability, and any additional inclusions to entice travelers to book with you. 

How do I edit or delete a trip listing?

You can easily manage your trip listings from your partner dashboard. Edit trip details, update availability, or remove listings if needed. For assistance, our partner support team is available to guide you through the process. 

Where can I see business and trip analytics?

As a partner, you have access to comprehensive business and trip analytics through your partner dashboard. Track your bookings, revenue, traveler feedback, and other performance metrics and make data-driven decisions to optimize your offerings. 

What are the requirements for an outfitter and/or guide business to join the partner program?

To join the partner program, outfitters and guides must meet certain criteria related to adventure travel quality of services and adherence to safety standards. Additionally having liability insurance and necessary licenses, permits, and other credentials may be required. After joining the program, our customer support team will schedule time to talk with you to walk through the onboarding process. 

How do I update my guide license, permit, or other credentials?

You will receive a reminder email 30 days before your document expires. 

Before your document expires, please submit the renewed copy at the link below to keep your Partner Account active. 

Click here to update your credentials.

About GuideR

What is GuideR?
Accessible Adventure Awaits

GuideR Adventure is an online marketplace for guided adventure travel focused on tailored authentic experiences focused on getting more people outdoors. Our mission is to conserve our planets resources for a better future - one person, one place, one community at a time. GuideR is our platform to do just that. 

How does your pricing compare to booking direct with the outfitter?

We strive to offer competitive and transparent pricing. While prices may vary based on the destination, activity, and inclusions, we provide experiences with the best value to your money. Additionally, our platform may offer discounts, rewards, and bundle packages not available when booking directly with the outfitter. 

How do I know these outfitters and trips are legit?

We understand the importance of trust and safety when booking an adventure trip. At GuideR we carefully vet each outfitter and their offerings before listing them on our platform. Our partners are reputable and experiences in providing exceptional adventure experiences. Moreover, we encourage travelers to read authentic reviews from past customers to gain further insights into the quality of service and legitimacy of the trips. 

What type of guided trip experiences are offered?

GuideR offers a diverse selection of guided trip experiences to suit all adventure preferences. Our offerings include but are not limited to hiking, rafting, rock climbing, mountain biking, snorkeling, parasailing, fly fishing, and more. Whether you’re an adrenaline junkie seeking thrilling adventures or a nature enthusiast looking for immersive experiences, our platform caters to various interests and activity levels.